Privacy Policy

Welcome to Aura28. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our astrology reading service.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

We collect information you provide directly to us, including:

• Account Information: Email address, password, and authentication credentials

• Birth Information: Birth date, birth time, birth location (city, state, country)

• Payment Information: Processed securely through third-party payment processors

• Communication Data: Messages you send to us through the platform

We also automatically collect certain information when you use the Service:

• Log Data: IP address, browser type, device information

• Usage Data: Pages visited, features used, time spent on the Service

We use the information we collect to:

• Provide and deliver your personalized astrology reading

• Create and maintain your account

• Process payments and send transaction confirmations

• Respond to your comments, questions, and customer service requests

• Send administrative information and service updates

• Improve and optimize our Service

• Detect, prevent, and address technical issues

• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, email delivery)

• Legal Requirements: If required by law or in response to valid legal processes

• Business Transfers: In connection with any merger, sale of company assets, or acquisition

• Consent: With your explicit consent for any other purpose

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest

• Secure authentication protocols (AWS Cognito)

• Regular security assessments and updates

• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Account data: Retained while your account is active

• Reading data: Permanently stored for your future access

• Payment records: Retained as required for tax and accounting purposes

• Communication records: Retained for customer service quality assurance

You may request deletion of your account and associated data at any time through our Issue Resolution process.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data

• Correction: Request correction of inaccurate data

• Deletion: Request deletion of your personal data

• Portability: Request transfer of your data to another service

• Objection: Object to certain processing of your data

• Restriction: Request restriction of processing your data

To exercise any of these rights, please contact us through our Issue Resolution page.

We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

• Essential Cookies: Required for the Service to function properly

• Authentication Cookies: Used to remember your login status

• Analytics Cookies: Help us understand how users interact with our Service

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Our Service may contain links to third-party websites or services that are not owned or controlled by Aura28.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit.

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal data from a child under age 18 without verification of parental consent, we will take steps to remove that information from our servers.

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected

• Right to know whether personal information is sold or disclosed

• Right to say no to the sale of personal information

• Right to equal service and price, even if you exercise your privacy rights

We do not sell your personal information to third parties.

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal basis for processing your data

• Right to withdraw consent at any time

• Right to lodge a complaint with a supervisory authority

• Information about automated decision-making (we do not use automated decision-making)

Our legal basis for collecting and using your personal information is to perform our contract with you (providing the Service you requested).

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page

• Updating the "Last Updated" date at the top of this Privacy Policy

• Sending an email notification to registered users for material changes

You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Through our Issue Resolution page

• By email: privacy@aura28.com

• By mail: Aura28.com, 7308 E Independence Blvd, Ste C #V338, Charlotte, NC 28277

For data protection inquiries or to exercise your rights, please use our Issue Resolution page for the fastest response.